FAQ

 

WHAT IS A CAKE POP?

A cake pop is a cake on a stick which resembles a lollipop. Fine vanilla sponge cake crumb particles are delightfully blended with rich frosting and formed into small cake balls by hand. A lollipop stick is inserted before being given a generous thick coating of chocolate or candy melts. Our cake pops look great with sprinkles or many other edible decorations of choice. In our opinion, It's one of the best ways that you can eat cake. Our cake pops are baked to your order.

Store your cake pops at room temperature for up to 10 days. Your cake pops last in the fridge for up to 2-3weeks or in the freezer for up to 4 months. Cake Pops tend to taste better at room temperature! Enjoy your treats.

ALLERGIES

All our Cake Pops contain wheat and milk. 

DO YOU DO OTHER FLAVOURS?
No, there's no need for other flavours, vanilla hands down always wins!

Vanilla: Self Raising Flour, Butter, Caster Sugar, Eggs, Vanilla Extract, Icing sugar, White & Milk Chocolate Coating, Candy Melts.

Gluten free Cake Pops are available by request, however please note there is a minimum order of 8 Cake Pops per flavour. 

WILL ALL MY CAKE POPS BE THE SAME?

Our cake pops are individually handmade, there may be small differences  between each cake pop. All cake pops are beautifully hand crafted to the highest level with excellence in mind.

HOW ARE MY SWEET TREATS (Cake Pops, Biscuits, Chocolo Pops, Oreo Pops) PACKAGED/SHIPPED?

All of our sweet treats are individually wrapped in cellophane and packed with bubble wrap in a sturdy box. 

Our sweet treats are dispatched within 4 to 5 days of you placing your order. Please order early as we are in great demand.
Deliveries are Monday to Friday by Royal Mail or Parcel Force.

BISCUITS 

STORAGE INSTRUCTIONS
Store in a cool dry place in an airtight container. Our biscuits have a best before of 1 month, but are still delicious if eaten after this time.

CAKE POP KITS

STORAGE INSTRUCTIONS

CAKE MIX- Sugar, wheat flour, non-hydrogenated vegetable shortening, whey powder, whole dried egg, dried glucose solids, carrot strip, cinnamon spice, emulsifiers E471, E475, dried egg whites, modified starch, raising agents E500, E541, salt, xanthan gum E415, colours E102, E150.

BEST BEFORE - + 3 – 4 months kept in the original packaging or kept in an airtight container.

CANDY MELTS - sugar, hydrogenated vegetable fat (palm kernel), milk powder (skimmed), emulsifier: E492, E322 (sunflower), colour: E171.

BEST BEFORE - 8 - 9 months kept in the original packaging or sealed container at room temperature. 

BUTTERCREAM- Sugar, non-hydrogenated vegetable shortening, skimmed milk powder, preservative E202, vanilla flavouring.

BEST BEFORE - It can be used for two or three weeks after opening.Once opened seal and refrigerate any remaining buttercream for up to 30 days for future creations!

HOW DO I ORDER MY SWEET TREATS?

Ordering  from our website is so easy.
You can click on the product image. browse through the catalog or enter specific terms such as Christmas in the search box facility. 

  1. Select the quantity you require
  2. Click add to cart
  3. You can update your cart
  4. Click to see items in your basket icon that can be found in the top right hand corner of our website.
  5. Click on the submit button when you have finished shopping.
  6. You will be asked to create an account. Pay with confidence using our safe payment gateway.

RETURNS

We are proud of our sweet treat creations. We take great care to package and send your products. We never expect issues to occur, Couture Surprises cannot accept  responsibility or offer refunds for any damage and/or delays that occur once your order has been dispatched.

DO YOU DELIVER ALL OVER THE UK?

Yes we do. All of our sweet treat products are purchased by loyal customers all over the UK.

Our sweet treats will be packaged in a sturdy and secure cake box. Once our sweet treats have been collected, the cakes will be the full responsibility of the customer.

DO YOU DELIVER WORLDWIDE

This depends on where you live, however please leave us a message below and we will be happy to assist  further.

CANCELLATION POLICY & PAYMENT TERMS 

If cancellation of an order takes place we reserve the right to retain your non-refundable 50% deposit. If cancellation takes place less than 7 days before the event then we reserve the right to seek 100% of the order value. 

Orders placed within 7 days of delivery must be paid for in full at the time of ordering. Please note: All cakes must be paid for in full prior to the date of delivery or collection. 

Cancellation must be made in writing (by letter or email) and will only be deemed to take effect from the date your letter/email is received at our premises. 

If you postpone the event we will endeavour to transfer your order providing the date is suitable for ourselves, otherwise it shall be treated as a cancellation.

We retain the right to cancel the booking in very unusual circumstances beyond our control, such as fire or ill health, during which we will refund any money taken in full.

If you have any further questions please leave us a message below.

We pride ourselves on our personal yet professional service.
Thank you for using our services.