Delivery & Collection

DELIVERY

We strive to process all orders within 3-5 workings days of receipt (excluding weekends and public holidays) this is to ensure maximum freshness and to avoid the weekend delay.

Please order early as we are in great demand.

Some orders may take longer to process if received during the weekend (Friday after 12pm - Sunday midnight), during peak season, sale periods and unforeseen circumstances. We seek your understanding in this.

Deliveries are Monday to Saturday by Royal Mail or Parcel Force.

All deliveries are posted using Royal Mail tracking. You will receive an email confirmation once your order has been dispatched.

HOW MUCH IS DELIVERY?

ORDERS WEIGED UNDER 1KG - We use Royal Mail Tracked 24, which aims to deliver your item the next working day and includes full online 'Track & Trace' service so you can monitor your orders progress.

Price: £5.46

ORDERS WEIGED OVER 1KG - 2KG

We use Royal Mail Tracked 24, which aims to deliver your item the next working day and includes full online 'Track & Trace' service so you can monitor your orders progress.

Price: £7.80

DO YOU DELIVER ALL OVER THE UK?

Yes we do. All of our sweet treat products are purchased by loyal customers all over the UK.

Our sweet treats will be packaged in a sturdy and secure cake box. Once our sweet treats have been dispatched/collected, the cakes will be the full responsibility of the customer.

DO YOU DELIVER WORLDWIDE

This depends on where you live, however please leave us a message below and we will be happy to assist  further.

CAN I COLLECT?

No, sorry! We are an online shop and do not have the facilities or space for collections currently. We may be able to offer collections for cake orders and  large orders (Wholesale or events), please get in touch via the contact form to arrange this. We have reasonable postage rates for smaller orders.

Cake Pop, Biscuit, Treat Box, Cake Loaf & Chocolate Treat 

We strive to process all orders within 3-5 workings days of receipt (excluding weekends and public holidays) this is to ensure maximum freshness and to avoid the weekend delay.

You will receive an email as soon as your order is out for delivery.

Some orders may take longer to process if received during the weekend (Friday after 12pm - Sunday midnight), during peak season, sale periods and unforeseen circumstances. We seek your understanding in this.

CAKE COLLECTION

Customers who place cake orders will be contacted to arrange a collection date and time.

Once purchase has been completed, Couture Surprises will contact you to arrange collection for your special order.
Ordering a cake for collection
1. Please complete the checkout form.
2. Click- Place Order
3. From the shipping drop down menu please select - Cake Collection 3-5 days (free) delivery.

Cake collection will be arranged via email once purchase has been completed. If you have any further questions in regards to delivery and collection, please leave us a message below.

MY ORDER HAS BEEN DELAYED, CAN YOU HELP?

We are working super hard to get everything dispatched to within our usual turn around times, however Royal Mail may be experiencing some very severe delays in some cases.

Royal Mail are working extremely hard so please be patient with us and them whilst we try to get your sweet treats to you as soon as possible. Please only contact us if you haven't received your order 7 working days after ordering.

MY ORDER IS WRONG, CAN YOU HELP?

In the unlikely event that your order has been dispatched incorrectly, please fill in the contact form and we will get back to you asap! Usually, you will hear back from us within 24hrs but longer over the weekend. We may ask for photos- please take a clear photo including the whole order and packaging box.

Please note; everything is made, packed and shipped by hand by a very small team - we are all human and mistakes can happen!

We pride ourselves on our personal yet professional service.
Thank you for using our services.

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